Overview

At Retech BV, customer satisfaction is our top priority. We offer a 1-year warranty on all products, and our return policy is designed to ensure that you have a smooth experience. If your product has a hardware issue, you’re eligible for a refund or exchange within 30 days of receiving your order.

Eligibility for Return

To be eligible for a return, the item must:

  • Have a hardware defect.
  • Be in the same condition as when you received it.
  • Be returned in its original packaging.

Please note, software issues or minor operational concerns that can be resolved via our after-sales service team are not eligible for return.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team at {email address}.

Shipping for Returns

You will need to cover the shipping costs for returning the product. The return shipping cost is non-refundable. We recommend using a trackable shipping service for any returns to ensure safe delivery.

  • Shipping companies: Bpost, DHL.
  • Return address: {physical address}.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or contact your credit card provider.
  2. If you’re still missing the refund, contact us at {email address} for assistance.

Sale Items

Discounted items are not eligible for refunds. Only regular-priced products can be refunded.

Warranty Coverage

All products come with a 1-year warranty. If your product develops a hardware issue within this period, please contact us for repair or replacement options.

Need Help?

If you have any questions about our refund or return policy, please reach out to our support team at {email address}.